Last Updated: 1 June 2026
1. Introduction
At GiotsasTech (located at Suite A, 82 James Carter Road, Mildenhall, IP28 7DE), we believe that the customer is not the product. We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently in accordance with the UK GDPR.
2. Information We Collect
We collect information necessary to provide and manage our services:
- Identity and Contact Data: Name, email address, billing address, and phone number.
- Technical & Support Data: Information related to your use of our hosting and IT support services, including communications routed through our official Ticketing System and emails sent to [email protected].
3. How We Use Your Information
We use your data strictly to:
- Provide, operate, and maintain our technology services.
- Send service activation notices and updates via [email protected].
- Process transactions, manage billing, and apply necessary late-payment protocols.
- Display completed client websites on our official portfolio at giotsastech.com, provided we have your contractual permission to do so.
4. Data Sharing and Third Parties
We do not sell, rent, or trade your personal data. We only share data with trusted third parties necessary to operate our business and host your applications, such as:
- Stripe and PayPal — payment processors used to handle customer transactions securely. Their respective privacy policies govern how they handle your payment data.
- Shopify — e-commerce platform used to power online stores on our E-commerce and Enterprise plans.
- Krystal Hosting — our primary upstream infrastructure and hosting provider, used to provide resilient server environments.
- Cloudflare — a security and delivery partner we may utilise at our discretion to safely route and optimise your traffic. Please note that not all traffic is proxied through this service.
- Crisp — a live chat widget embedded on our website that allows visitors to contact us directly. Crisp may collect session data including IP address and browser information. It is only loaded after you have given marketing cookie consent.
- UserWay — an accessibility widget embedded on our website to provide assistive tools to visitors. UserWay may collect anonymous usage analytics.
- Domain registrars required to secure your requested web addresses, including Porkbun and Spaceship. For special regional registries (such as .GR, .ΕΛ, and .COM.GR), we utilise registrars such as Papaki.
5. Data Security
We implement robust, industry-standard security measures — including encryption, SSL certificates, and secure server environments — to protect your personal data from unauthorised access or disclosure.
6. Your Data Protection Rights
Under the UK GDPR, you have the right to request access to, correction of, or deletion of your personal data, as well as the right to restrict or object to certain processing activities. To exercise any of these rights, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at:
- Email: [email protected]
- Address: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE